GETTING MY RENT A CAR DUBAI TO WORK

I registered for just a Volkswagen Polo, and was made available a Nissan Sunny. This was not what I signed up for. Therefore, I failed to go ahead and take auto, and was explained to to hope a full refund. I under no circumstances received this refund. Is it possible to you should update me as to when I need to obtain it? Kind regardsAlso, consumer